Disney Resort Check In. Helping Guests skip the front desk.
In 2017, Walt Disney World Resorts launched their first-ever native app resort check-in feature. I drove the project's overall design vision and lead a team of UX designers as we defined this complex product. We relentlessly worked towards the best Guest experience while tackling complexities including reusing less-than-flexible components and strict legal requirements. Our efforts paid off: app resort check in is now being used by 56% of Walt Disney World resort Guests and allowing many of those Guests go direct to their room upon arrival.
Feature Overview // Wireframes // Visual Design Specs